Customer Support Specialist with Thai and English Language

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Jobs Offer type:
Position profile:
Reference number:
Expiration date: 28.11.2019

Company name

X-Trade Brokers DM S.A.

Company description

X-TRADE BROKERS Dom Maklerski S.A. z siedzibą w Warszawie, jest czwartym co do wielkości notowanym na giełdzie brokerem FX & CFD na świecie. Naszą specjalizacją jest obrót nowoczesnymi pochodnymi instrumentami finansowymi. Oferujemy dostęp do rynku giełdowego (regulowane rynki europejskie i amerykańskie) oraz OTC (waluty, towary, indeksy, kryptowaluty). Jesteśmy obecni w kilkunastu krajach, takich jak Wielka Brytania, Polska, Niemcy, Hiszpania, Portugalia, Francja, a naszą działalność nadzorują instytucje regulacyjne, m.in. KNF, FCA, BaFin, CMB.

Job description

  • providing excellent customer service 
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • working with the CRM system (verification and completing clients data) 
  • cooperating with external XTB branches and internal departments
  • translating information from English to Thai

Requirements

  • higher education (might be IV or V year student)
  • background or experience in economics or financial services would be a plus
  • previous experience in a customer service role desirable
  • Thai language- very good spoken and written required
  • English language - proficiency level required
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • good knowledge of MS Office
  • knowledge of financial markets and XTB’s core business would be an advantage

Is Polish language required for the position?

No

What we offer

  • full-time employment agreement
  • great learning opportunity in cooperation with multinational units of the company
  • all the required tools and training required to be successful
  • flexible working hours - the opportunity to combine work with studies
  • work in internationally known company with a well-recognized brand
  • young, professional, dynamic team and multinational environment

Core competencies

communication and relationship building, own work organization, English,

Documents to submit

CV

Legal disclaimer

X-Trade Brokers DM S.A. is an administrator of personal data. Data are collected for current and future recruitment processes. You are allowed to view and modify your personal data. Providing the data specified in the Personal Data Protection Act from 26th June 1974; Labour Code (Journal of Laws of 1998, no 21, item 94 as amended) is mandatory. Providing additional personal data is voluntary and is based on the consent placed below. I hereby give consent for processing my additional personal data by X-Trade Brokers DM S.A. for the purposes of current and future recruitment processes. In case of resignation from further participation in the recruitment process you entitled to submit a request to delete your personal data. The data will be immediately deleted from X-Trade Brokers DM S.A. database.

Preferred form of employment

Full-time

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